If you're a regular at a major fast-food chain, you've probably experienced a disappointing order at one point or another.
Ingredients get forgotten, deliveries are late, customer names are misspelled—the possibilities for error at a fast-moving chain are just about endless.
Dunkin' took a huge hit on the American Customer Satisfaction Index, falling three points. Plus, it had the largest percentage change of all of the restaurants listed.
McDonald's has had a tough year in terms of customer satisfaction. In the past year, McDonald's lost 2 points off of its overall score on the American Customer Satisfaction Index.
Fast-food burgers are constantly going head-to-head to be the best, but one in particular that has steadily been getting more and more heat from customers is Five Guys.
Popeyes made headlines in late 2022 when a DoorDash driver filmed cockroaches swarming all over the takeout orders.
The Tex-Mex chain currently ranks among the bottom four on the American Customer Satisfaction Index. Taco Bell has had a bumpy 2021 and mediocre 2022.
Wendy's currently ranks among the bottom five fast-food chains in terms of customer satisfaction.